Service and Support
Promeric offers telephone and internet based support Monday to Friday from 8am to 8pm Eastern.
Internet Support
Promeric Technologies Inc. utilizes the latest Internet based support tools from Citrix Online. If you have a question while using Ascend you can call us and within a couple of minutes we can be looking at your screen or you can view our screen. Its like having a full time support person in your office.
Just another way that Promeric's customer focus brings you superior service and, best of all, it's all included with Ascend.
Our Team is Ready to provide the support you need, when you need it.
Any software is ultimately only as good as the Support Team behind it. With Ascend you have access to some of the best and highest qualified software design professionals working with staff Engineers and Accountants. All are part of the Ascend design and support team. Best of all you have access to the experience of our Customers. Listening to our Customers is how we drive Ascend forward.
Need even more support? Are you planning a corporate move or merging two practices? Additional support hours are available on request. On site visits for training or support are also available. Call us for a quote. Whatever you need, whenever you need it.